PREPARATION CHECKLIST

As a customer, once you have booked, here are things you can prepare to make things smooth for you and us.

• Have the boxes in the rooms they are going to be in.
• Tidy the area for space to work.
• Keep children or pets clear of the working area.
• Have payment ready.
• Read the policies page.
• If you are happy, feel free to tip. Thank you.
• You can also give us a referral. Take a picture of the business card contact info side and send it to someone. Thank you.

TROUBLE SHOOTING STEPS ONLY IF NOTICING DAMAGE BEFORE WE ARRIVE

• 1: Look at the boxes/furniture. Make sure it’s in good condition and if so, you are fine. No need for any other steps below.
• 2: But if in a case where you notice significant damage on the boxes/furniture upon delivery or purchase that was not your fault, open the furniture boxes ahead of time at least a day before we arrive to inspect the pieces.
• 3: If there’s damage, get that replaced before we arrive. That way, when we arrive, no time is wasted having to replace pieces which can slow things down or cause an extra trip to complete the job another time.
• 4: When replacing the damaged furniture pieces, look at your receipt or the boxes. Locate the name of the item. Then, using the name, search for the instruction manual ONLINE first.
• 5: If you cannot find the instruction manual online, there will be a paper copy in one of the boxes.
• 6: Contact the furniture store. Reference the pieces that need to be replaced by name according to the instruction manual. The furniture company will know what pieces you are talking about.
• 7: Most likely, the furniture store will ask you to bring the damaged pieces and instruction manual (online or paper copy) to the furniture store to address this situation.